Refund & Return Policy

At Jaipur Design Arts, we want you to love what you receive. If there’s any issue with your order on arrival, please review the policy below and raise a request promptly.

1) Eligibility & Return Window

• Returns are accepted only if the item is damaged/broken on delivery or you received the wrong product.
• You must submit a return request within 1 hour of opening/unboxing after delivery.

2) Return Conditions

• Item must be unused, in original condition, with all tags, labels, and original packaging.
• All accessories/freebies included in the box must be returned.

3) Non-Returnable Items

• Customized / made-to-order jewellery is not eligible for return or refund.

4) Return Shipping

• Buyer bears the return shipping cost.
• Use a trackable courier service and share the tracking ID with us.

5) Refunds

• Once your return is received and passes quality check, we will issue a refund to your original payment method / bank account.
• Refund will be initiated within 3 days after approval.

6) Processing Timelines

• End-to-end processing (from request to completion) can take up to 5 business days, depending on courier timelines and QC.

7) How to Raise a Return Request

1. Within 1 hour of opening, contact us with your Order ID and issue details.
2. We’ll share the return instructions and return address.
3. Ship the item back using a trackable service and share the tracking ID.

Note: This policy applies to domestic orders unless stated otherwise. We reserve the right to refuse returns that do not meet the above conditions.